Terms & Conditions

 

Terms & Conditions

 

Placing an order with Mood Makers Books - MMB
There are a number of options you may use when placing an with MMB. It is left to you to select the best and most efficient method to transact your purchase. You may select from the following methods; credit card, check, or money order.

Getting Your Product via the Electronic Shipper
It is easy! Select the item you want to buy and click on “Purchase It”. That places your item into the shipper along with it’s codes. Once you have completed your selections click on “Purchase Now” your order will be ported to the order form. Just complete the form and click “Done”. We will do the rest.

Pay by Credit Card
Your credit card information is encrypted and we guarantee that your purchase is secure. No unauthorized charges will be made to your credit card from Mood Makers Books. All sales information is confidential. If you prefer not to include your credit card information with your order … you may Fax or phone your information to us. On the order form please check the method of payment. In the special note box, please indicate that you are Faxing or phoning your credit card information to us. Also include your name, date, phone number and order amount total (including shipping and handling form the delivery table) on your fax (we can not debit your card over the telephone).

Pay by Check
We accept check by mail. Please fill out the order form with your items. In the special note box, indicate that you are purchasing by check (include check number, amount and date) Please note that there is a hold on your order until the check is received by MMB and your check has cleared. Don’t forget to include all shipping and handling charges form the shipping table. Please make check payable to Mood Makers Books.

Pay by Money Order
Please fill out the order form with your items listed. In the special note box, indicate that you are purchasing with a money order. Once we receive the money order your product will be shipped within 48 hours. Please make money orders payable to Mood Makers Books.

Phone Your Order
If you decide to phone your order directly to our store we guarantee that your purchase will be secure. You may use any of the method of payment listed (credit card, check, money order) by phone. We can not process debit card over the telephone. Phone order number – 877-223-1730.

Fax Your Order
To Fax your order to us, please use the following Fax number; 585–271-8745. You may Fax your complete order with your credit card information or you may Fax your order and phone your credit card information directly to our store.

Mail Your Order
Your completed order with your check, money order or credit card information can be sent to our store at the following address:

Mood Makers Books
Village Gate Square
274 North Goodman Street
Rochester, New York 14607

Be sure to include book or other product information such as book title, author, ISBN or product code and name. Please include shipping and handling from the delivery table. For checks, please allow 5 to 6 day for check processing. All check are deposited within 24 hours of receipt. Your order will be shipped after the processing period.

Back Orders
If an item is not in stock you will be notified via e-mail or phone of the status. You have the option to place the item on back order at that time. We do not charge you until your product is in stock and MMB has confirmed you still wish to purchase it. If the item is not in stock within three weeks of confirmation, you will be notified and the back order cancelled.

Price Changes, Discounts and Special Offers
Discount prices and special offers apply to items sold from MMB web site only and do not apply to items sold in MMB stores unless so stated.

Price Changes
Prices are subject to change without notice.

Sales Tax
Sales tax apply in New York State. Please add the tax rate of 8.00% to your told order.

Shipping
Items are shipped in the most efficient and cost effective manner available. Shipping and handling charges are paid by the customer unless so noted as “Free Shipping Included”.

Cancellation a Purchase
A purchase may be canceled any time before it is packed for shipment by sending an e-mail to moodckr@frontiernet.net or by calling 1-877-223-1730. After the order has been shipped, items can be returned according to the return policy.

Return Policy
All items for return (books, figurines, gifts, art) must be in re-saleable condition (original condition). Return shipping is at the expense of the buyer unless the item is damaged, then MMB will issues a return shipping label at no cost to the buyer. Damage product may be replaced at no cost to the customer or the credit card amount will be refunded or a refund check will be issues for the total cost of the items. Returns must be postmark within 15 days of your receipt of items. Please mark on the package “For Return”.

Return items to: Mood Makers Books
Attn: Return Dept.
274 North Goodman Street
Rochester, New York 14607

If you have any questions, please contact us 1-877-223-1730.